My visit start to finish was great! The woman Michelle at check in got all of my information, made sure to take my cards and ID and we actually ended up having a few laughs together. I think we had the same birthday or someone in her family’s birthday, it made for great conversation. She was funny and had great patience and I could tell she loved her job. She was very personable, professional and kind. The doctors assistant Ally I had was nice, I felt a tad bit rushed but I knew they were short staffed, she got me in a room after taking photos and another test, and quickly went over my history, she seemed very knowledgeable and I could tell she’s been in the field a long time she was great! They also grabbed the assistant manager Michelle for me who helped me tremendously with some questions I had about my coverage. I had previously spoken to her on the phone as well & she was awesome! She was so funny. She had a great personality and was a really big help. I then saw Dr Anna and she was great! Very laid back and professional, she is a really nice addition to the office. I felt she took her time to get to know me and made me feel welcome. She also had a fun sense of humor as well. At checkout out, I had Elizabeth, who was actually the one who asked me about my visit and if I would be kind enough to leave a google review and / or watch for a patient survey and fill that out. She wanted to make sure my appointment went well and ask of any issues I had, she also made sure my next appointments were booked, that I got my eye prescription & wished me a wonderful weekend! She was very kind, attentive and I could tell she genuinely cares for patients and has been doing this a long time. I wasn’t happy with the optical woman who mentioned aloud her name was Christine. She was very pushy and kept speaking over me, I went to sit with the other young woman and she made me go over to her desk. I am not sure why, but I did figuring the other young woman was busy. I could tell from the start that she only cared about selling me something , I was very turned off! Her entire demeanor was awful and the way she spoke to some of her staff was unacceptable, I found this to be very rude and unprofessional. Hopefully they replace that one with someone who has a lot more patient care experience because she definitely did not seem to love her job one bit. Overall, I had a great experience and I look forward to my next visit! I would have given 5 stars but I had to minus some, for that one mishap at the end. The rest of the staff all deserve raises! They were truly amazing and very professional.

Everyone was wonderful with both myself and my 92 year old mother. First time seeing Dr. Anna, after being a long time patient of Dr. Rick, and she was great! Very friendly and informative and explained everything thoroughly. At check out Liz was adorable and very friendly. Thank you all for being so kind and helpful

Very good helpful and friendly

The staff at Coventry Eye Care truly goes above and beyond for their patients! I recently had an office visit that I had to cancel at the last minute. I understand that the office has a 24-hour cancellation policy and that there is a cancellation fee, which I really wanted to avoid. The staff explained the policy to me, and I completely understood. What really stood out to me was that the staff member at check-in took the extra step to ask the assistant manager if there was anything they could do to help. They were able to find a spot for me toward the end of the day. I was told there would be a wait because of the other scheduled patients, but I was just so grateful that they were able to fit me in that I had absolutely no problem waiting. The office was very busy, yet all of the staff remained friendly, pleasant, and professional. They did an excellent job keeping everything running smoothly despite how busy they were. I truly appreciate everyone who took the time to help me get seen that day. Thank you to the entire team at Coventry Eye Care for going the extra mile and taking such great care of your patients! It really means a lot. ❤️

We couldn’t be happier with our recent experience at Coventry Eye Care! We always have wonderful experiences, but this visit truly stood out. My wife had some questions about copays that we were confused about, and Elizabeth was absolutely amazing! She took the time to go through all of our records to better understand our previous visits and determine exactly what we had been paying for. We thought we had coverage for our annual eye exams, only to find out we were mistaken. Elizabeth was incredibly patient and thorough. She went through every detail, even getting on the insurance website and printing paperwork for us to review. She explained everything clearly, provided us with information to give our insurance company, and even offered to call the insurance company with us if we had any additional questions. We did our own investigation afterward, and she was exactly right! Thanks to Elizabeth, we now have a clear understanding of our copays and what we can expect going forward. She went above and beyond to help our family, especially considering it was the end of the day on a Friday. Dr. Anna was also wonderful! She was so sweet and great with our son. She was patient, made us feel comfortable, and provided such a great experience. It’s wonderful to see another great provider on board! We are so grateful for everyone at Coventry Eye Care and look forward to continuing to be patients there. Elizabeth truly showed what exceptional patient care is all about. Employees like her are few and far between—hang on to her! Give her a raise! If we could give 100 stars, we absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Awesome. Very professional. Very nice people with great attitude.

My first visit with Coventry Eye Care and it was excellent from the exam right down to finding the eyewear I wanted. Very professional all around staff. I highly recommend going to Coventry Eye Care.

What could have easily been a 1-star experience turned into a 5-star one because of Dr. Tom, Elizabeth, and Lenny. My mother had an issue a few weeks ago when she arrived for an appointment with confirmation texts, only to be told there was no appointment in the system. We understand that mistakes and technical issues happen. Unfortunately, the receptionist, Amber, was rude during that visit and again when my mother returned for her rescheduled appointment. My mom tried to give her the benefit of the doubt, but she still felt unwelcome and almost left. Thankfully, she stayed. Elizabeth, Dr. Tom's assistant, immediately changed the tone of the visit. She was kind, attentive, compassionate, and had my mother laughing while getting ready for her exam. My mom said she felt like she was with family. Dr. Tom was, as always, warm, caring, and professional. At checkout, Lenny continued the positive experience with her friendly personality and helpful guidance. She made my mother feel comfortable and well cared for. Thank you to Dr. Tom, Elizabeth, and Lenny for turning a disappointing situation into a wonderful experience. They are the reason our family feels comfortable returning.

My wife and I went in for our exams and I just want to say that we were both very happy! Elizabeth was a great help, especially with my wife who had insurance issues at the time of her visit. Elizabeth went above and beyond to make sure her visit went smooth as can be. She even sent out the referral for my wife that was needed, so she didn’t have to stress about it. She was very kind, respectful, & very knowledgeable about any information we asked & most importantly she showed she cared 100% about each of us. Her friendliness, smile & laugh made us feel more welcome than we have ever felt! Dr. Tom was great as always! Best eye doctor around! He always makes us feel welcomed and truly cared for. The optical team were very smart and knew exactly what we wanted! Medric is always a stand up guy!

Lenny was extremely helpful with my glasses and replacing the nose pads that fell off in the heat. Very friendly. Thank you for your help.

fell and broke arm on glasses. Technician made them look like new. Thanks

I have been a patient at Coventry Eye Care for over 36 years and has always been a positive experience. The care and concern is evident in how they treat their patients...your vision is their priority. I would like to wish Dr. Rick the best on his “semi-retirement “! Thank you!

I love the quality care I received here.

Good examination.

had an emergency visit came in early got out early these guys are great staff is great. been coming here for years will be coming for years to come. Thank you